General Terms and Conditions of Lebara Mobile
Mobile Web Terms and Conditions
Lebara Mobile Recommend a friend scheme
Free SIM With Minimum £5 Top Up Offer
Lebara Family Top-up Rewards Offer
Free SIM sign-up at www.lebara-mobile.co.uk
General Terms and Conditions of Lebara Mobile
1. Scope of validity and Commencement
1.1 These general terms and conditions including the pricing and any wording contained on marketing materials and packaging including operating manual apply to all prepaid telecommunication services (the “Services”) and to the purchase of mobile phone handsets and SIM Card (the “Products”) hereafter together referred to as the “Agreement”. The currently valid and binding version of the Agreement shall be published on the Internet at www.lebara-mobile.co.uk
1.2 The Products are provided by Lebara Mobile Limited with a registered office at 100 Leman Street, London E1 8EU, UK (“Lebara Mobile”).
1.3 The Services are provided by Lebara Mobile Limited with a registered office at 100 Leman Street, London E1 8EU, UK (“Lebara Mobile Limited”).
1.4 In this Agreement, “we” and “our” shall refer to Lebara Mobile.
1.5 The Agreement shall remain valid and active until terminated in accordance with the terms and conditions herein.
1.6 Any natural person, legal entity or partnership, who uses the Services (when your account is first activated) will be deemed to have accepted this Agreement and will be referred to as a customer (hereinafter “Customer” or “you”) of Lebara Mobile.
1.7 The Agreement shall apply to all Services rendered by Lebara Mobile – whether for a fee or free of charge.
2. Products and Services provided by Us
2.1 Lebara Mobile shall exercise such reasonable skill and care in the provision of the Products and/or Services as may be expected of a reasonably competent mobile virtual telecommunications network operator.
2.2 We will aim to provide the Services using the Network which is a combination of the Lebara Mobile’s network and that of a UK mobile network work operator (the “Network”). You acknowledge that this agreement is subject to Network service levels and roaming agreements that currently exist between the mobile phone networks and that these are outside of the control of Lebara Mobile.
2.3 Lebara Mobile does not represent or warrant that the Products and the operation of the Services (or related products or services, including those of third parties) will be uninterrupted, timely, secure or error-free or that it will meet the Customer’s specific requirements, even if those requirements have been notified to Lebara Mobile in advance.
2.4 The quality and the availability of the Services or related Products and services is subject to certain limitations, including the proximity of base stations and circumstances beyond Lebara Mobile’s reasonable control including, but not limited to, geographic and atmospheric conditions and the functional capability of the Products. The maintenance of the Network varies depending on location. The quality and coverage of the Services depends partly on the Products, partly on the Network and partly on other telecommunications networks or services to which the Network is connected. The Services might be adversely affected by too many people trying to use the Network at the same time, physical features (such as buildings and underpasses) and by atmospheric conditions or other causes of interference. In particular, Lebara Mobile does not warrant that calls will not be dropped, GPRS connections will not be lost, transmission of data calls shall occur at any particular speed or time or that all traffic (including certain capacities) can or will be transmitted by the Network or there will be absolute protection of its Network against unauthorised access or interception.
2.5 The Services supplied under this Agreement shall continue to be supplied for 80 days following your last use of the Services provided that you have sufficient call credit except in the event that this agreement is terminated earlier in accordance with clause 10. At the end of such period the Services will cease to be available to you regardless as to how much, if any, unused call credit you have remaining on your account.
2.6 If the provision of the Services and Products is prevented or delayed by any act or omission caused by you or any third party, Lebara Mobile shall not be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from any such prevention or delay.
2.7 Lebara Mobile may, from time to time, and without notice, change the Services and Products in order to comply with applicable safety, regulatory or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the Services and Products.
2.8 Lebara Mobile may modify or suspend the Services wholly or partially, with or without notice, if such notice is deemed necessary by Lebara Mobile (e.g. for maintenance, upgrading, security, emergency or other valid reasons) or by an authorised authority. All reasonable efforts shall be made to minimise such Service disruptions. However, some interruption may be inevitable.
2.9 If applicable, we will use reasonable efforts to enable you to obtain access to networks when you travel to other countries. We call this “roaming”. You should bear in mind that overseas networks may also be limited in quality and coverage and that we have no control over them. Access to overseas networks will depend upon the arrangements between the foreign operators. We cannot therefore offer you any guarantee about roaming services. If you use Services from a country outside the UK your use of the Services may be subject to different laws and regulations that apply in that country. Lebara Mobile is not liable for your failure to comply with those laws or regulations. You don’t have to pay for receiving calls except when you roam on a foreign network. You will pay for the international leg of the calls that you receive while abroad.
2.10 We reserve the right, without prejudice to any other provisions of this Agreement, to issue such reasonable instructions concerning the use of the Services as may be necessary in the interests of safety, quality of Services, other Customers or telecommunications Services as a whole, or for any other valid reason we deem sufficient.
2.11 We reserve the right to bar certain numbers from the Services, to bar roaming or disconnect the Services and SIM Cards on a temporary or permanent basis if there are reasonable grounds to suspect fraudulent activity or where we would suffer direct loss.
2.12 Usage of the Product and Service is limited to fair and reasonable usage. Our Services and tariffs assume fair usage of the Service by you. In the event of fair usage not being sustained on your account, we reserve the right to review the rates and tariffs applied to your account or to terminate the Services and in this event, such termination shall be deemed to have been made by you.
2.13 We may have to alter the number of your mobile phone, or any other name, code or number associated with the Services.
2.14 The Customer may not make certain types of calls using the Products and Services. Please refer to Lebara Mobile’s Customer handbook and/or Lebara Mobile’s website www.lebara-mobile.co.uk for details. Special Rate Services are not available unless requested through the Lebara Mobile Customer Service.
2.15 All incoming voice calls which are not answered or which are received when the product is busy, switched off or out of coverage will be automatically diverted to the Lebara Mobile voicemail Services (provided the Customer has activated it) and this functionality may not be altered. In the interest of other users, we must limit the number and duration of the messages that can be left on your voicemail service. Please note that confidentiality of messages cannot be guaranteed. You must not (nor allow others) to record any abusive, obscene or hoax messages likely to cause offence.
2.16 We shall always display the Customer’s telephone number to such persons.
2.17 A standard text message is 160 characters long, but sometimes handsets let you send longer ones. In that case, the message will be divided up into the number of text required to convey the message. Each one of these will be charged at the standard rate. Receiving text messages from another mobile whilst in the UK is free. Premium rate, international, text messages sent and received whilst abroad, reverse charged, sending text messages to a non-UK based phone and long text messages are not included in the standard rates so additional charges may apply. The cost for sending a text message is deducted from your top-up credit shortly after it’s sent. Delivery cannot always be guaranteed.
2.18 Using Lebara Mobile MMS you can send long text messages, picture messages and video messages. A long text message, picture message and video message is limited to a maximum size of 300 kilo bytes. If a message contains multiple media items you will be charged for the most expensive item in the message, for example, send a message containing a picture and a video clip you are charged the video message price. Messages sent whilst abroad, premium rate and reverse charged messages are not included in the standard rate so additional charges may apply. Please note that not all handsets can send and receive MMS.
2.19 If we have provided you with your mobile handset, your mobile handset is likely to be locked to the Network. You must not insert another operator’s SIM Card into the Mobile without an unlocking code (which is not your PIN code). We will on request provide an unlocking code for a fee at our discretion. Failure to enter the correct unlocking code may result in your Mobile becoming permanently blocked. Contact the Lebara Mobile customer care helpline for further information on the qualifying period, applicable conditions and charges. This clause does not apply if you purchased a SIM Card-only pack and, at the time of purchase of the SIM Card, you are connected to a network other than the Network.
2.20 If you bought a Lebara Mobile handset, you may return at your own cost the handset to the same point of purchase within 14 days of receipt in order to receive a full refund of the amount you paid for the phone, provided the Lebara Mobile handset is undamaged, in good working order, the original packaging is present including all accessories and SIM Card. Any Services, free or discounted Products, vouchers, coupons or any gift or inducement of any type received as a result of purchasing the phone must be returned. Lebara reserves the right to reject returns if any content is missing, the Product is damages or marked, or is considered to be in poor condition.
2.21 If your Lebara handset, SIM Card or accessories develop a fault or need a repair as a result of them being defective within 6 months of the original purchase date, then please contact the Lebara Customer service on 087 0075 5588 who will help or arrange for your phone or accessories to be repaired or replaced under the terms of the manufacturers warranty. If the manufacturer’s warranty, as set out in the warranty information which accompanies the handset, has an extended warranty beyond this 12 month period, then please contact the manufacturer under the terms of their warranty during this extended period. Lebara Mobile reserves the right to repair your phone or accessories back to good working order or to replace them with a new or reconditioned handset or accessories of the same manufacturer and model, or where the model has been discontinued or Lebara Mobile is unable to source it, replace it with a model with substantially the same features and functionality. Please note that it may take between 14 to 28 days (or on occasion longer) for Lebara Mobile to do this. All Products returned to the Customer will be subject to a per unit delivery charge (currently £10 such charge may be amended from time to time by Lebara Mobile) Lebara Mobile reserves the right to charge an administration fee for any items that are returned as faulty under the warranty that prove not be faulty.
2.22 You must not reverse the charges on any telephone call or accept a reverse charged call. This applies if you loan/give your mobile to someone else.
2.23 The maximum call length is 23 hours, 59 minutes and 59 seconds.
2.24 At our discretion we can refuse to provide any part of the Services to you. If you feel that your Mobile should not be barred, please contact the Lebara Mobile customer service on 087 0075 5588.
3. Customer's obligations
3.1 The Customer is advised to keep Lebara Mobile continuously informed of their current personal data such as name and address and to notify Lebara Mobile of any changes in this respect without delay online or by post. The Customer is advised that we shall always promptly comply with any valid notice under the Regulation of Investigatory Powers Act 2000 or similar or successor legislation.
3.2 The Customer shall treat as confidential all contractual data such as his PIN code or PUK code as well as any other codes and passwords and in particular shall store such data in a safe place and is not to provide access to anybody. In the event of failure to comply with such safety regulations, the Customer shall be liable for any and all damage arising there from. The Customer shall inform us as soon as possible if your phone and SIM Card (Products) is lost, stolen, damaged, or destroyed or likely to be used in an unauthorised manner and to co-operate with Lebara Mobile in our reasonable security and other checks. The Customer further agrees that if the mobile phone and/or SIM Card is lost, stolen, damaged or destroyed or used without your authority, we shall have no obligation to make a refund to you of the credits left on your Account.
3.3 The Customer is responsible for the acts and omissions of all persons using the Services and the Customer’s Product. Without prejudice to any provision of this Agreement, the Customer agrees:
3.3.1 they are wholly responsible for the content of your use of the Service and we shall not be responsible or liable for any call content sent or received by the Customer (including content which contains a virus or other harmful or unlawful material). We make no representation and give no warranty as to the quality, accuracy, correctness, completeness or suitability of any call content. The Customer’s reliance on or use of call content is at its sole risk.
3.3.2 not attempt to gain or permit or allow actively or inactively to permit any third party to attempt to gain unauthorised access to the Service or to use the Service to access the internet.
3.3.3 not to use or permit the use of the Services or the Product for any improper, indecent, immoral, obscene, unlawful, harassing, harmful, unauthorised, defamatory, offensive or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages to any person;
3.3.4 not to use or permit the use of the Services or the Product, so as to cause the operation of the Network or the quality of Services to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system (not to misuse and/or abuse the Services and/or the Network;
3.3.5 to only use type-approved Product with the Network, to comply with these terms and conditions, all laws, regulations and user guides governing its use and to remain solely responsible for the manner in which the Product and/or Services is used;
3.3.6 to comply with the terms of any legislation or any licence applicable to the Customer or us; When using the Services of Lebara Mobile the Customer is obliged to observe this Agreement, any and all other contractual provisions as well as the legal regulations. These Services must in particular not be used for criminal activities.
3.3.7 to comply with all reasonable instructions or requests of Lebara Mobile or an authorised authority and/or any other telecommunications operator, in particular as to the manner of using the Services and in relation to the investigation of any offences;
3.3.8 not to incite, encourage or induce members of the public to call a particular number SIM Card simultaneously where this may adversely affect the Services;
3.4 The Customer agrees to observe and comply in every respect with the terms of the Agreement and all relevant codes of practice on number portability as may be issued from time to time by the Government or Regulator or other competent authority.
3.5 Services must not be exploited commercially to the detriment of Lebara Mobile or any third party reselling may only occur upon the prior written consent of Lebara Mobile. Enterprises, which are affiliated with a Customer, are also considered third parties within the meaning of this clause.
3.6 You will co-operate with us in all matters relating to the provision of the Services.
3.7 You will be solely responsible for providing the Product necessary to access the Services, including but not limited to Mobile Handsets.
4. Prices
4.1 The current up-to-date binding prices are published at all times on the Internet at
www.lebara-mobile.co.uk. The pricing is inclusive of VAT. If the Lebara Mobile SIM Card contains an initial credit and/or promotional credit that will be credited to the Customer’s account in accordance with the terms and conditions applicable to that offer.
4.2 The Products are provided by Lebara Mobile.
4.3 You pre-pay for the Services by topping up your account with us. You do this by purchasing Top-Ups as set out in the rules relating to the Lebara Mobile tariffs and Services at www.lebara-mobile.co.uk. Your pre-payments for Top-Ups are not repayable by us nor is interest payable on any credit you have with us. Each time the Services are used by you (or someone else using your Mobile), the Top-Ups you have purchased are reduced, by reference to the relevant tariffs in the Lebara Mobile tariffs. Please be aware that the internet or electronic top-up is not always secure so be careful when using it. For the avoidance of doubt any physical Top-Up voucher shall expire by the date stated on the voucher.
4.4 Except in the case of an obvious error, our records determine how much your account is topped up and the rate of use of the Services.
4.5 The call charges for international calls are stated and charged per minute and will be rounded up to the next whole minute. Therefore the minimum call charge shall be for one minute at prevailing rates.
4.6 The call charges for National Mobile and Landline calls are stated and charged per minute and will be rounded up to the next whole minute. Therefore the minimum call charge shall be for one minute at prevailing rates.
4.7 The Customer will be given due notice of price increases for Services of Lebara
Mobile, which can be implemented at any time and can be effective from any date. If the Customer continues to use the Services after the entry into force of changes in prices, the new prices will be considered as accepted. Tariffs for roaming and prices for value-added services, special services and short numbers may be amended at any time.
4.8 Please insure your Mobile Product for its replacement value (including cover against calls made if it is lost or stolen). If your SIM Card is stolen, damaged, destroyed or lost, we have no obligation to give you any refund for any Services that you have paid in advance or for the cost of the SIM CARD. Please contact us immediately so that we can prevent further calls being made using it.
4.9 If you owe us any money and this is not paid when it should have been paid, we may recover this from any credit balance on your Top-UP account held by us. We may charge you interest daily on the unpaid amount at the rate of 2% per annum above the base rate of Barclays Bank from time to time.
Voice and text packs (Bundles)
4.10 Please see the Lebara Mobile Website (www.lebara-mobile.co.uk) for the most up to date bundle offerings (if any).
4.11 You can set all standard calls (Lebara Mobiles, other UK mobiles or landlines with a geographic STC code) made within the United Kingdom (excluding Isle of Man and the Channel Islands) against your voice pack minutes. We charge each call by the minute and round it up to the next minute. If your call is part of your voice pack, there are no minimum call charges. Only standard texts can be set against your text pack.
4.12 Each pack runs for 30 days or until you have used your minutes or messages, whichever is first. Any unused minutes and messages at the end of the 30 day period will be lost. If you buy more than one of each pack at the same time they will run one after the other such that the second pack starts as soon as the first pack is finished. You can have up to two packs of each type (voice or text) on a single account at a time.
5. Intellectual property rights
5.1 The title and goodwill attaching to the names, trademarks, copyright, brands and logos of Lebara and/or Lebara Mobile shall remain vested in or Lebara Mobile at all times.
5.2 The Customer shall not copy Lebara Mobile’s names, trademark, pictures, brands and logos, nor copy any of Lebara Mobile’s manuals or documentation, without our prior written consent.
5.3 The intellectual property rights (“IPR”) in the SIM Card, Products and Services (including the software) does not belong to you and is supplied to you, under a revocable, non-transferable, and non-exclusive licence, by us for proper use of the Services only. You may not copy any of the IPR. If Product is disconnected from the Services or if we change the IPR you must either destroy the SIM Card or return it to us, as we may request. If it is not returned, on request of us, you must pay for the SIM Card (or its replacement) at the price sated in the price plan at that time.
5.4 Lebara Mobile grants the Customer a revocable, non-transferable and non-exclusive right to use the Services and Products provided by Lebara Mobile in accordance with, and for the duration of, this Agreement. Lebara Mobile or the licensor fully retains the rights to all corresponding intellectual property rights. If a Customer, in connection with this, infringes licensing rights of third parties and Lebara Mobile is held liable therefore, the Customer shall hold and indemnify Lebara Mobile harmless against any such claims.
6. Data protection
6.1 For the purpose of this Clause 6, Personal Data shall include the following:
6.1.1 All information provided by you on activating your Mobile/SIM Card; as part of your use of the Services; and/or should you choose to register your use of Mobile number with us.
6.1.2 Call, network and traffic information generated by your use of the Service covered by these terms and conditions or your use of Products, services and content accessed via or facilitated by your use of the Products, Services covered by these terms and conditions, including but not limited to your Mobile number, the numbers you call, the type, date, time, location, duration and cost of calls, messages or other communications.
6.1.3 Information obtained from third party sources such as our suppliers, marketing organisations or credit reference agencies.
6.1.4 If you have special needs, we may process sensitive personal data about your health, where you have advised us about those special needs.
6.2 Lebara Mobile undertakes to process Customer data with care and to comply with the provisions of the Data Protection Act and for transfers to Lebara group, affiliate companies or other carefully selected third parties, we are subject to Lebara Mobile policies on data protection and security. Attention is invited to the fact that the storing, processing and forwarding of personal data abroad may be subject to other laws than those applicable in United Kingdom.
6.3 Lebara Mobile may contact the Customer by SMS, email or any other means from time to time in connection with the provision of the Services.
6.4 Your personal data may be used by Lebara Mobile, its group and affiliate companies or carefully selected third parties for the following general business-related purposes:
6.4.1 Passed onto any third party assisting Lebara Mobile in running the Network and to assist them in running the network and providing the Services, whether that use is direct or indirect.
6.4.2 Account management such as charging enquiries, and to provide customer care activities (including answering your queries).
6.4.3 Processing your applications and orders, and to supply and manage any services or products which we provide.
6.4.4 Monitor and maintain the quality and security of the Network, Products and Services.
6.4.5 Protect us, our assets, including any intellectual property rights and our brand, our employees and customers from activities that might cause loss or damage.
6.4.6 Comply with any legal, governmental or regulatory requirement imposed on us or in connection with legal proceedings, including in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.
6.4.7 Analyse for the purposes of understanding our customers’ use of products and Services, individual needs and business trends in order to develop and improve our and our group companies’ products and services, new developments, tariffs, special offers, discounts and awards.
6.4.8 Activities connected with the running of our business such as personnel training, testing and maintenance of our IT systems.
6.4.9 In connection with the processing of personal data, which is necessary for the conclusion or the execution of a contract, Lebara Mobile may exchange data with or transfer data to authorities or enterprises, which deal with fraud, legal interception, debt collection or credit information
6.4.10 To send you marketing messages about our existing, improved or new products and Services, special offers, promotions, discounts, competitions and awards by post, telephone and other electronic messaging services such as SMS, MMS or video.
6.4.11 To carry out customer care surveys.
6.4.12 For carefully selected third parties to undertake some of the marketing and customer service responsibilities on our behalf. Therefore, by using your Mobile you consent to your personal data being shared with these third parties.
6.4.13 For compliance with the Regulation of Investigatory Powers Act and similar and related legislation or to meet urgent requests by the emergency services.
6.5 We may also contact you about the Products and Services of carefully selected third parties, which we believe may also be of interest to you without passing control of your personal data to the third party concerned.
6.6 If you do not wish to receive these marketing messages from Lebara Mobile or wish to change any previously stated preferences, you can notify us by:
6.6.1 Sending email to care@lebara-mobile.co.uk telling us for example “stop Lebara Mobile SMS”, or
6.6.2 Calling the Lebara Mobile customer care helpline on 0870 075 5588 or
6.6.3 Write to Lebara Mobile, Data Protection, 100 Leman Street, London E1 8EU, UK
For Services provided by third parties; in the case of Services provided by external parties, Lebara Mobile cannot guarantee that such “stop” messages sent in response to those messages will not be chargeable and should be assumed as attracting a charge.
6.7 If you wish to use our Product or Services abroad, for example if you wish to roam on a network abroad, it may be necessary to transfer your information outside of the European Union to that country.
6.8 We do not include your personal data in any directory or directory enquiry service whether managed by us or a third party, unless you agree to its inclusion. If you wish to have your personal data included in such services, you should contact our Lebara Mobile helpline.
7. Liability of Lebara Mobile and Indemnity of Customer
7.1 Nothing herein shall limit our liability for death or personal injury caused by our negligence, or for fraudulent representation.
7.2 Lebara Mobile will not be liable in contract, tort (including negligence) or otherwise for direct or indirect losses, damages, inconvenience or expense arising under or in connection with the Product or Services and your use of it, loss of revenue, loss of use, lost business or missed opportunities or for any loss or damage that is indirect and/or was not reasonably foreseeable at the time these terms and conditions were entered into.
7.3 Lebara Mobile’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arsing in connection with the provisions of the Services and/or this Agreement shall be limited to the price paid for the Services and in not event shall exceed £100 in any period of 12 months.
7.4 We shall in no event be liable for any fraud, negligence or misrepresentation by the Customer.
7.5 We shall have no liability for the acts or omissions of other telecommunication operators.
7.6 If you are a consumer, the terms of the agreement between us shall not be affected by any rights which you may have under any law and which cannot be excluded by Agreement.
7.7 The Customer shall at all times indemnify and hold Lebara Mobile harmless from and against claims for loss, damage, costs and expenses howsoever arising (directly or indirectly) resulting from the Customer’s breach of any provision of these Agreement, use of Services and/or any unauthorised or illegal acts or omissions of the Customer.
8. Force Majeure
We shall not be liable to you or be deemed to be in breach of this agreement by reason of any delay in providing, or any failure to provide any of Lebara Mobile’s obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control. This includes but is not limited to: network failure, services suspension dictated by the network provider in order to carry our repairs, maintenance or updating, where required by law or in order to protect you against any possible harm.
9. Suspension and Disconnection
9.1 We may suspend the services in whole or part at any time without notice if we have good reason to believe you haven’t complied with one or more of the terms and conditions of this Agreement. We have the right to suspend any or all Services and to terminate the corresponding contract(s) with the Customer without notice. This particularly applies in cases of abuse of the Product and/or Services, including in the event that our facilities and network is being put at risk. In such cases, in lieu of terminating, Lebara Mobile may choose to block the Services. In case of blocking or termination of a contract, the Customer is fully liable for any and all damages.
9.2 We shall investigate all complaints made whether by or against you and reserve the right to suspend the Services if a compliant has been made against you pending the results of investigation of the complaint. The contract is considered as cancelled when the Services is blocked (e.g. deactivation, porting of number, and so on)
10. Termination
10.1 If you do not use the Services for a period of 80 days, then this agreement will terminate automatically and shall be deemed terminated by you. Non-usage shall mean that you have not made a chargeable outgoing call for a continuous period of 80 days. You shall be entitled to terminate this agreement at any time by informing Lebara Mobile. Upon termination for whatever reason, you are not entitled to a refund of any call credit that is on your phone at the date of termination.
10.2 We shall be entitled to terminate this Agreement immediately where the Customer is in breach of its obligations under this Agreement or in the event of us being unable to provide the Services or where the Customer is suspected of involvement in fraud and gross negligence.
10.3 The right to immediately terminate the contract for due cause remains reserved by us.
11. Changes to the Agreement
We reserve the right to change the terms and conditions of the Agreement and any other applicable contractual provisions (including pricing) between us and the Customer at any time. The most up to date Agreement shall be available on www.lebara-mobile.co.uk Should the Customer continue to use the Product and/or Services after the entry into force of the new Agreement, the new terms and conditions of the Agreement will be considered as accepted.
12. Place of jurisdiction and applicable law
This Agreement and the supply of the Services will be subject to the laws of England, and the English courts will have exclusive jurisdiction in respect of any dispute arising from the Agreement, unless we require a court order or injunction against you in another jurisdiction.
13. Assignment
13.1 The Customer is permitted to transfer rights and obligations arising from this contract to third parties only with the prior written consent of Lebara Mobile, such consent not to be unreasonably withheld. In registering with us, the new customer is deemed to have accepted these terms and conditions of service and all liabilities (e.g. debt) associated with that SIM Card.
13.2 Lebara Mobile is entitled to transfer this contract without the consent of the Customer at any time.
14. Miscellaneous
14.1 No term of this Agreement is enforceable by any third Party (a person who is not a party to this Agreement) under the Contracts (Rights of Third Parties) Act 1999.
14.2 No failure or delay on the part of Lebara Mobile in exercising any right, power or privilege under this Agreement shall operate as a waiver thereof unless it is agreed in writing and signed Lebara Mobile.
14.3 A finding that any provision of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under applicable law shall not affect or impair the validity, legality or enforceability of any other provisions of this Agreement provided that this does not materially prejudice either Party in their respective rights and obligations of this Agreement.
14.4 In the event of a conflict between the terms and conditions of this Agreement and any advertising materials, these terms and conditions shall take precedence.
SIM cards
If you decide you do not want your Lebara Mobile SIM Card after you have bought it online from www.lebara-mobile.co.uk you must return it to us within 7 working days at your own cost. Our returns policy only applies to SIM cards which are unused (i.e. not used to make or receive calls or send or receive messages or data) and is still attached to the original SIM card holder. Our returns policy operates in addition to any other rights you have.
Handset and SIM cards
For mobile phones, the unused phone and other goods bought online from www.lebara-mobile.co.uk must be returned to us within 7 working days of delivery at your own cost. The unused phone and other goods must be returned in their original packaging. If we do not receive the phone and other goods back by the required date or if it has been used or we do not receive all the accessories that we sent to you, then no refund can be executed. You are responsible for the SIM/phone and other goods until they are received by us.
Postage
We are not under any circumstances liable for any SIMs, Mobile Phones or any other goods which are lost in the post. Customers are advised to send returned goods by registered or recorded post.
Refunds
Refunds (where applicable) will be credited to the card used for the original purchase after receipt of the returned equipment and satisfactory inspection by us. Please allow 30 days for the refund.
Mobile Web Terms and Conditions
1. Scope of validity and Commencement
1.1 These Lebara Content terms and conditions are to be read in conjunction with the General Terms and Conditions of Lebara Mobile Limited which can be viewed at www.lebara-mobile.co.uk. In the event of a conflict between the Content Terms and Conditions and the General Terms and Conditions of Lebara Mobile, the General Terms and Conditions shall take precedence. Reference to these Lebara Content Terms and Conditions shall also mean reference to them in conjunction with the General Terms and Conditions of Lebara Mobile. These Lebara Content Terms and Conditions including the pricing for the Services and any wording contained on marketing materials and packaging including operating manual apply to all services as offered on the mobile site http://uk.lebara.mobi (hereinafter referred to as ‘’Site’’ and “mobile site” respectively) , including without limitation editorial content (e.g. News, Sports headlines) alerts, ringtones, wallpapers, animations, games, off portal links, music, videos, graphics and also content that you can stream, for example music and videos (the “Services”), hereafter referred to as the “Agreement”. The Agreement shall apply to all Services rendered by Lebara Mobile – whether for a fee or free of charge.
1.2 Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition.
1.3 Unless otherwise notified to you at the time of your purchase, the supplier of any item purchased pursuant to these Terms is: Lebara Mobile registered office at 100 Leman Street, London E1 8EU, UK (“Lebara Mobile Limited”), registered number 6184980, UK VAT Number 919085014.
1.4 The Services sold or provided pursuant to these Terms and Conditions comprise items either selected from those available on our Site.
1.5 The price of any Service is fixed at the date of purchase. Future purchases shall be subject to prices prevailing at that time.
1.6 Unless otherwise expressly stated, the right and licence to use an item sold pursuant to these Terms is perpetual, non-exclusive but limited to use on the mobile phone to which the item is initially transmitted and the other limitations set out in these Terms. The Agreement shall remain valid and active until terminated in accordance with the terms and conditions herein.
1.7 Lebara is regulated by the Office of Communications (Ofcom), the regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services or their replacement from time to time. For more information on Ofcom go to www.ofcom.org.uk
1.8 In this Agreement, “we” and “our” shall refer to Lebara Mobile.
1.9 Any natural person, legal entity or partnership, who uses the Services will be deemed to have accepted this Agreement and will be referred to as a customer (hereinafter “Customer” or “you”) of Lebara Mobile.
2. Accessing and using our Site
2.1 Your use of the Site is at your own risk.
2.2 Please note that the Agreement incorporates the Lebara privacy policy. You can view this at www.lebara-mobile.co.uk. This Lebara privacy policy contains important information about the use of your personal data and other information regarding your privacy.
2.3 The Service and the Site is based in the UK and intended for use by UK residents only and note that in other territories, access and/or use of the content or Services may be illegal or prohibited. If you access the Site outside the United Kingdom you are responsible for ensuring that you comply with local laws. Please note that the content of the Site and the Services provided or offered, may be regarded by you as offensive or otherwise objectionable.
2.4 Lebara shall make reasonable endeavours to ensure that the content on the Site is correct at the time of publication and free from viruses although we do not guarantee this. However, we cannot accept any responsibility for any errors, omissions or inaccuracies.
2.5 Access to the Site may occasionally be restricted to allow repairs, maintenance or the introduction or removal of Services and content. We may also suspend, change, withdraw or cancel the Site and/or any content on the Site for any reason and at any time, without notice. However Lebara will use reasonable efforts to make the Site available at all times.
2.6 The Site may not be used by you to transmit any material which breaches any intellectual property right or which contains viruses; or disrupt or damage the Site, any other service or website; or circumvent or try to circumvent, any applicable safeguards, rules and regulations.
2.7 On the site, you may find from time to time, links to other mobile websites and services either directly or through advertising banners. This does not in any way mean or indicates we are in any way connected to or responsible for, or in control of third party websites or services and their contents. You acknowledge that Lebara will not be a party to any transaction or contract that you may enter into from a link from the Site, unless stated otherwise, and we will not be liable to you in respect of any loss or damage which you may suffer by using those websites and services.
3. Prices and payment for the Services
3.1 The current up-to-date binding prices for the Services are published at all times on our mobile site at http://www.lebara-mobi . The pricing is inclusive of VAT unless otherwise stated. When you browse the Site you will NOT be charged for the data connection that you use. When you leave the uk.lebara.mobi Site to visit any of the ‘Quicklinks’, Branded News sites or any other site via advertising for example, you will be charged at a rate of 50p per day, where a day is defined as midnight to midnight (00:00 to 23:59), up to 10MB, and at a rate of 15p per MB thereafter. However, the rate may be amended by Lebara from time to time. The up-to-date binding prices for the data usage are published at all times on the Internet at http://www.lebara-mobile.co.uk.
3.2 On the Site may find content which you can download or stream. You will be told how much each item costs before you decide to buy it. It is your responsibility to ensure the Services are compatible with your mobile phone or other device. By ordering Services you confirm that you are the owner of the mobile phone or that you have permission for us to send Chargeable Content to it.
3.3 The cost of the Services will be taken from your airtime credit or, where available, may be paid by credit or debit card.
3.4 Unless explicitly stated otherwise, the Services are not transferable.
3.5 You may store the Services on your mobile phone but you must not copy, forward, edit, or modify it unless explicitly stated otherwise.
3.6 After you have confirmed payment, you cannot cancel your purchase. Unless the Services are defective, you cannot return any purchased Services.
3.7 If the Services in whole or in part, are to be considered corrupted, or prior to any delivery of Services has taken place, we may replace the Services. If after resending, we are of the opinion there is still a problem caused by the Services, we may exclusively be held by you to offer alternative Services or a refund. We will not be liable if, for any reason, your mobile device is damaged or malfunctions as a result of receiving or using any Service.
4. Intellectual Property
4.1 The content on the Site and the Services belongs to Lebara, its Group companies or its licensors. It constitute valuable intellectual property which is protected by copyright, design, trademark and any other applicable intellectual property right to the fullest extent possible. We hereby grant you a non-exclusive, non transferable right to view and use the Service via you PC or Mobile device for your own personal and non commercial use in strict accordance with the Agreement. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use content on the Site, or the Services in anyway except for your own personal, non-commercial use.
4.2 AFP text, photo, graphic, audio or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. AFP news material may not be stored in whole or in part in a computer or otherwise except for personal and non-commercial use. AFP will not be held liable for any delays, inaccuracies, errors or omissions in any AFP news material or in transmission or delivery of all or any part thereof or for any damages whatsoever. As a newswire service, AFP does not obtain releases from subjects, individuals, groups or entities contained in its photographs, videos, graphics or quoted in its texts. Further, no clearance is obtained from the owners of any trademarks or copyrighted materials whose marks and materials are included in AFP material. Therefore you will be solely responsible for obtaining any and all necessary releases from whatever individuals and/or entities necessary for any uses of AFP material.”
5. Exclusions and Liability
5.1 The Service is offered on an ‘’as is ‘’ basis and we make no warranties, express or implied, with respect to the Service and/or the Content whatsoever (including without limitation regarding their satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security or that they are free from error) unless specifically set out in the Agreement. You recognise that the Service may, from time to time, be adversely affected by events outside our control, including, without limitation, congestion, network coverage, dropped connections, the performance of wireless enabled devices and the maintenance of a secure network connection.
5.2 We shall not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, including without limitation to the foregoing any losses in relation to:
- the deletion with or without notice or cause of any of your data or information stored on the Service;
- your use of, reliance upon or inability to use our Service and/or Content;
- any loss of your data or material resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the Service at any time; or
- the removal from the Service of any material sent or posted by you on or via the Service and/or the blocking or suspension of your access to the Service or any part of it in accordance with these Terms.
5.3 If you are not fully satisfied with any part of the Service or with any of the Agreement, your sole and exclusive remedy is to discontinue using this Service, or where you have paid us for any element of the Service, to seek a pro-rata refund as outlined in this Agreement for the cost of that element of the Service which has caused dissatisfaction. You will not be entitled to a refund where we have suspended or terminated your access to the Service as a result of breach of these Terms by you.
5.4 Nothing in these Terms shall act to exclude or limit our liability for death or personal injury, fraud or any other liability which may not by applicable law be excluded or limited. Nothing in these Terms affects the statutory rights of the consumer.
6. Changes and Severability
6.1 Lebara reserves the right to amend these Lebara Content terms and conditions upon which any changes will be posted on the Site. Lebara may not provide you with notice of the changes so you need to look and verify whenever you access the Site. By continuing to use the Site after changes are posted you will be deemed to have accepted any amended terms or the Agreement. If any clause or condition of the Agreement is found to not be legally effective, the remainder of the Agreement shall still be effective. Lebara reserves the right to replace any clause that is not legally effective with a clause of similar meaning that is lawful and effective.
7. Miscellaneous
7.1 These terms and conditions will not affect any rights you have under any statute which cannot be excluded if you are a consumer. For more information on the rights you have under statute contact your Local Authority Trading Standards Department or Citizens Advice Bureau or please contact us by sending an email to care@lebara-mobile.co.uk, or calling the Lebara Mobile customer care helpline on 0870 075 5588 or write to Lebara Mobile, Data Protection, 100 Leman Street, London E1 8EU, UK.
The Lebara Mobile 10% Rewards Scheme Terms and Conditions
- The Lebara Mobile 10% rewards scheme (the “Reward Scheme") will continue until 30/06/10 or until further notice, whichever is earlier. Lebara Mobile reserves the right to withdraw or amend the Reward Scheme at any time, upon which Lebara Mobile will give reasonable notice to all customers.
- Eligible customers will qualify for free call time credit equivalent to 10% of the value of their total top-up spend during each applicable monthly period for the duration of the Reward Scheme. The monthly period shall be per calendar month.
- All Lebara Mobile customers who register or have already registered their details online at www.lebara-mobile.co.uk are eligible to take part. The Customer will not be charged for any communication(s) sent by Lebara Mobile pursuant to this Reward Scheme.
- Eligible customers may join the Reward Scheme at any time whilst the Reward Scheme is in place. First free call time credit will be based on total top-up spend made from date of acceptance of their participation in the Reward Scheme by Lebara Mobile to the end of that particular calendar month.
- A customer’s top-up spend must be a minimum of £30.00 (thirty pounds) per month in order for the Reward Scheme to become applicable to the customer. The free call credit will however be assessed based on the entire calendar month’s spend (from £0.01 upwards, once the minimum £30.00 spend threshold has been met).
- Any free call credit will not count towards the following monthly qualifying call spend (e.g. if you are given £5.00 (five pounds) free call credit in any applicable calendar month you will need to spend £35.00 (thirty five pounds) on top-ups in that month to avail of the benefits of the Reward Scheme).
- The Reward Scheme is subject to a maximum free call time credit of £20.00 (twenty pounds) per mobile number each calendar month (e.g. you spend £300.00 you shall only be eligible for £20.00).
- To be eligible each month, you must stay connected to Lebara Mobile on your current mobile number until your free call time credit has been redeemed and loaded on your SIM card. If you change your mobile number during a monthly period you will not be eligible for any free call time credit accumulated under the Reward Scheme on that mobile number at the end of that monthly period.
- If you change your mobile number during the Reward Scheme you must register your details again on your new number. Free call time credit will be counted from your new registration date to the end of that particular monthly period.
- Lebara Mobile shall use its reasonable endeavours to load the free call time credit on to your mobile number within approximately 15 days of the end of each calendar month. Lebara Mobile shall send you a text message confirming your free call time credit has been credited. if you do not receive your free call credit within 21 days of the end of any calendar month then please contact the Lebara Mobile Customer Service team.
- Customers may use any combination of top-up methods: E Top-up, credit/debit card, voucher, Web and Mobile Top-up or any other new Top-up medium supported by Lebara Mobile.
- Unless otherwise stated, free call credit delivered as part of any other Lebara Mobile initial call credit, promotional offer, credit or other similar credit will not contribute towards your qualifying top-up spend amount in relation to the Reward Scheme or vice versa. Similarly free call time credit delivered via the Reward Scheme will not contribute towards top-up or call spend requirements for other Lebara Mobile promotions.
- If your mobile is barred or you fail to top-up and perform the minimum top-up in accordance with the terms and conditions of this Reward Scheme and the Lebara Mobile Terms and Conditions your entry into the Reward Scheme will be invalidated.
- Free call time credit may only be used in conjunction with your existing Lebara Mobile number and are non-transferable and non-exchangeable. No cash alternatives or alternative credits will be given. Lebara Mobile’s decision on this is final and no correspondence will be entered into regarding this Reward Scheme.
- Lebara Mobile accepts no responsibility for any tax liability caused/incurred by an individual or business relating to this Reward Scheme.
- Lebara Mobile may keep you informed of your free call time credit balance from time to time by text message free of charge. By participating in this Reward Scheme you agree to receive text messages relating to the Reward Scheme.
- Lebara Mobile reserves the right in its absolute discretion, where it considers there to have been or there is a suspicion of any breach of these terms and conditions, any fraud or any abuse of the Reward Scheme, to refuse any application or to seek reimbursement of any free call time credit.
- By entering into this Reward Scheme, you will be deemed to have accepted and agreed to be bound by the terms and conditions of the Reward Scheme. All entry instructions are deemed to form part of these terms and conditions.
- Lebara Mobile reserves the right to change the terms and conditions of the Reward Scheme at any time.
- The terms and conditions of the Reward Scheme are to be read in conjunction with the General Terms and Conditions of Lebara Mobile which can be viewed at www.lebara-mobile.co.uk. In the event of a conflict between the terms and conditions of the Reward Scheme and the General terms and conditions of Lebara Mobile, the General terms and conditions shall take precedence.
- Lebara Mobile Limited, 100 Leman Street, London, E1 8EU is the promoter of this Rewards Scheme. The free call credit shall be issued and redeemed by Lebara Mobile.
The Lebara Mobile Recommend a friend scheme Terms and Conditions
1. In these terms and conditions “You” shall mean a customer with a Lebara Mobile telephone number. “Lebara Mobile” shall mean Lebara Mobile Ltd.
2. The Lebara Mobile Recommend a Friend Scheme (the “Recommend a Friend Scheme") will terminate 31/03/10 unless it is withdrawn or until further notice, whichever is earlier.
3. Lebara Mobile reserves the right to withdraw or amend the Recommend a Friend Scheme at any time.
4. You must be registered online at www.lebara-mobile.co.uk to be eligible to take part in the Recommend a Friend Scheme. You must also stay connected to Lebara Mobile on your current mobile number until your free call time credit has been redeemed and loaded on your SIM card. If you change your mobile number during the period that a new customer buys a SIM and cites your old Lebara Mobile number you will not be eligible for any free call time credit accumulated on that mobile number
5. You shall qualify for £5 free call time credit when a new customer makes their initial top-up of £5 or more having cited your Lebara Mobile number when registering online. This is subject to a maximum of twenty £5 free call time credits per eligible customer.
6. Any free call credit will not count towards any other incentive scheme including but not limited to the Lebara Rewards scheme. Please see www.lebara-mobile.co.uk for information on other incentive schemes.
7. Free call time credit may only be used in conjunction with your existing Lebara Mobile number and is non-transferable and non-exchangeable. No cash alternatives or alternative credits will be given.
8. Lebara Mobile shall use its reasonable endeavours to load the free call time credit on to your Lebara Mobile number as soon as the new customer who cited your number has made their first top-up. Lebara Mobile shall send you a text message confirming your free call time credit has been credited.
9. Lebara Mobile may keep you informed of your free call time credit balance from time to time by text message. By participating in this Recommend a Friend Scheme you agree to receive text messages relating to the Recommend a Friend Scheme.
10. Lebara Mobile reserves the right in its absolute discretion to refuse to make any free call time credit or to accept any new registration. This will include (but is not limited to) where it considers there to have been or there is unfair usage, a suspicion of any breach of these terms and conditions, any fraud, any abuse of the Recommend a Friend Scheme, or if a number is barred.
11. Lebara Mobile accepts no responsibility for any tax liability caused or incurred by an individual or business relating to this Recommend a Friend Scheme.
12. By entering into this Recommend a Friend Scheme, you will be deemed to have accepted and agreed to be bound by the terms and conditions of the Recommend a Friend Scheme. All entry instructions are deemed to form part of these terms and conditions.
13. Recommend a Friend £5 call credit is not offered in conjunction with the Free SIM with Top-Up Offer. To be eligible, Free SIM with Top-Up Offer customers need to register at www.lebara-mobile.co.uk and make their first paid for top-up of £5 or more.
14. Lebara Mobile reserves the right to change the terms and conditions of the Recommend a Friend Scheme at any time. The current terms and conditions will be available at www.lebara-mobile.co.uk.
15. The terms and conditions of the Recommend a Friend Scheme are to be read in conjunction with the General Terms and Conditions of Lebara Mobile which can be viewed at www.lebara-mobile.co.uk. In the event of a conflict between the terms and conditions of the Recommend a Friend Scheme and the General terms and conditions of Lebara Mobile, the General terms and conditions shall take precedence.
16. Lebara Mobile Limited, 100 Leman Street, London, E1 8EU is the promoter of this Recommend a Friend Scheme. The free call credit shall be issued and redeemed by Lebara Mobile.
Free SIM with Minimum £5 Top Up Offer
The Free SIM with Minimum £5 Top Up Offer (the “Free SIM Offer") is subject to the following additional terms and conditions:
- This offer applies to new customers only.
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The general terms and conditions of Lebara Mobile at www.lebara-mobile.co.uk shall continue to apply.
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Lebara Mobile is offering new customers a free Pay As You Go SIM card when a minimum online top-up of £5 is made at www.lebara-mobile.co.uk.
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The Offer may be withdrawn at any time in full or in part at the absolute discretion of Lebara Mobile and/or Lebara Ltd. Unless the Offer is withdrawn, it shall expire on 31/03/10. Any withdrawal will be notified at www.lebara-mobile.co.uk
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The Offer is limited to one SIM card per person per household.
- £5 call credit will be credited to the relevant SIM Card and may be used towards calls, SMS and/or MMS.
- The £5 call credit will be credited no later than 72 hours from transfer of a telephone number to the Lebara network.
- Please note that the number transfer promotion can be used in conjunction with other Lebara offers, schemes and rewards.
- The Offer may be withdrawn at any time in full or in part at the absolute discretion of Lebara Mobile and/or Lebara Ltd. Unless the Offer is withdrawn, it shall expire on 31/03/10. Any withdrawal will be notified at www.lebara-mobile.co.uk.
- The general terms and conditions of Lebara Mobile at www.lebara-mobile.co.uk shall continue to apply.
The FREE SIM offer is available via texting “FREE”, “SIM” or “LEBARA” to “62828”. All texts are charged at standard network rates. The SIM card will be delivered no later than 7 business days later. Lebara reserves the right to withdraw or amend this offer at any time. This promotion is only available while stocks last. This promotion is subject to Lebara’s terms and conditions including those relating to the protection of personal data. Only a maximum of 2 SIM cards per customer address will be allowed. You may opt out of receiving text messages at any time by sending a text saying STOP to 32272
Lebara Family Top-up Rewards Offer
- The Lebara Family Top-up Rewards Scheme (the “Family Offer Reward Scheme") will commence 1st October 2009 and we will give you not less than four weeks’ notice should we amend or terminate this offer indefinitely. Any notice of termination of the Family Offer Reward Scheme will be posted on the Website so please check it regularly. The Family Offer Reward Scheme is available to all Lebara Mobile customers in the UK
- Eligible customers will qualify for free Lebara to Lebara minutes (“Minutes Reward” or “Reward”) and free Lebara to Lebara SMSs (“Text Reward” or “Reward”) in accordance with the table on the website.
- A customer’s top-up spend must be a minimum of £5.00 (five pounds) per month in order for the Family Offer Reward Scheme to become applicable to the customer.
- Top-up amounts that fall between the top-up offer bandings will receive the lower Reward
- Unused Free texts and unused free minutes will expire after 30 days.
- Only the first two top-ups in any calendar month will qualify for the Family Offer Reward Scheme. (Customers can only have 2 Text Rewards and 2 Minutes Rewards active on their account at any one time. If a customer tops up by £5 or more, and already has 2 Text Rewards and 2 Minutes Rewards on their account in that calendar month, then the Reward will not be applied.)
- The Texts Reward is a reward of free text messages available for customers to send to another Lebara Mobile customer in the UK, whilst in the UK. All other text messages will be charged at their standard rates. Once the free texts have been used, or in the event all Text Rewards have expired, or you have made a top-up but the Text Reward has not yet been added to your account, you will be charged at 10p per text sent to another Lebara Mobile customer in the UK, whilst in the UK.
- The Minutes Reward is a reward of free minutes available for customers to use to another Lebara Mobile customer in the UK, whilst in the UK. All other UK calls will be charged at their standard rates. Once the free minutes have been used, or in the event all Minute Rewards have expired, or you have made a top-up but the Minutes Reward has not yet been added to your account, you will be charged 10p per minute to call to another Lebara Mobile customer in the UK, whilst in the UK.
- Lebara Mobile shall use its reasonable endeavors to load the free call time credit on to your mobile number within approximately 48 hours of qualification of the Reward.
- Customers may use any combination of top-up methods: E Top-up, credit/debit card, voucher, Web and Mobile Top-up or any other new Top-up medium supported by Lebara Mobile.
- Free minutes and texts may only be used in conjunction with your existing Lebara Mobile number and are non-transferable and non-exchangeable. No cash alternatives or alternative credits will be given. Lebara Mobile’s decision on this is final and no correspondence will be entered into regarding this Family Offer Reward Scheme.
- Lebara Mobile may keep you informed of your free minutes and texts from time to time by text message. By participating in this Family Offer Reward Scheme you agree to receive text messages relating to the Family Offer Reward Scheme.
- Lebara Mobile reserves the right in its absolute discretion, where it considers there to have been or there is a suspicion of any breach of these terms and conditions, any fraud or any abuse of the Family Offer Reward Scheme, to refuse any application or to seek reimbursement of any free call time credit.
- By entering into this Family Offer Reward Scheme, you will be deemed to have accepted and agreed to be bound by the terms and conditions of the Family Offer Reward Scheme. All entry instructions are deemed to form part of these terms and conditions.
- Lebara Mobile reserves the right to change the terms and conditions of the Family Offer Reward Scheme at any time.
- The terms and conditions of the Family Offer Reward Scheme are to be read in conjunction with the General Terms and Conditions of Lebara Mobile which can be viewed at www.lebara-mobile.co.uk. In the event of a conflict between the terms and conditions of the Family Offer Reward Scheme and the General terms and conditions of Lebara Mobile, the General terms and conditions shall take precedence.
Free SIM sign-up at www.lebara-mobile.co.uk
The FREE SIM offer is available through the Lebara Mobile UK website. Customers must enter and submit the required details and the SIM card will be delivered no later than 7 business days later. Lebara reserves the right to withdraw or amend this offer at any time. This promotion is only available while stocks last. This promotion is subject to Lebara’s terms and conditions including those relating to the protection of personal data. Only a maximum of 2 SIM cards per customer address will be allowed.
For customers winning flight vouchers, the winners will be notified within 7 days of the closing date of the weekly draw. All reasonable endeavours will be made to contact the winner during this time. If a winner cannot be contacted or is not available, Lebara reserves the right to re-draw another winner from the qualifying entries.
No alternative prize is available. There is no cash equivalent.
£10 Free Credit Promotions
- The £10 FREE call credit promotion will commence the 1st of February 2010 and will end the 31st of March 2010.
- The FREE credit is available in the form of additional call credit and it is subject to being a single top-up denomination of £20 or greater. A combination of different top up denominations equal to £20 will not qualify for this promotion.
- Lebara Mobile shall use its reasonable endeavours to load the credit on to the customer’s SIM within 12 hours of top-up
- A single top up denomination of £25 and £30 will qualify for £10 FREE credit, a single top up denomination of £40 and £50 will qualify for £20 FREE credit.
- Online top ups are limited to £20 per day per SIM card.
- The Offer may be withdrawn at any time in full or in part at the absolute discretion of Lebara Mobile. Unless the Offer is withdrawn, it shall expire on 31/03/10. Any withdrawal will be notified at www.lebara-mobile.co.uk.
- This promotion can be used in conjunction with other Lebara offers and promotions.
- The general terms and conditions of Lebara mobile at www.lebara-mobile.co.uk shall continue to apply
- There is no limit to the number to top ups in a particular day. £10 free credit is given accordingly each time a customer top up in multiples of £20.
Credit vouchers are issued and services are provided by Lebara Mobile Limited. No cash alternatives will be given for any offer. Both companies can be contacted on 0870 075 5588 or by email at care@lebara-mobile.co.uk. Calls to 0870 075 5588 are charged at 10p/min. from Lebara Mobile or at the standard national rate by other service providers.
Prices correct as of 31/07/09. All call rates are in pence per minute.
Calls to landlines in the EU are charged at 4p/min, with the exception of Malta. Calls to landlines in Malta are charged at 7p/min.
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