Frequently Asked Questions
- Where can I buy Lebara Mobile?
- How much does it cost to call Lebara Mobile Customer Services?
- How do I make an international call with Lebara Mobile?
When it comes to making international calls, Lebara Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.
- How do I send a text message from the UK to another country with Lebara Mobile?
Lebara Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
- What mobile handsets can I use with Lebara Mobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lebara Mobile. Please call our customer services team on 0870 075 5588 if you are unsure about your handset.
- My handset seems to be locked
If your mobile phone screen shows any of the following when you first put your Lebara Mobile SIM in your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our customer services team on 0870 075 5588 for expert advice.
- I have not used my Lebara Mobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 80 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time..
- My SIM card is lost/ stolen. How do I prevent someone else from using it?
Please contact customer services on 0870 075 5588 as quickly as possible and one of our advisors will help you.
- I want to download the settings for my handset. How do I do this?
You can download the latest software settings for your handset from the relevant sections of the handset manufacturers’ sites:
http://www.nokia.co.uk/A4222200
http://www.motorola-mobiles.co.uk/
Please note, Lebara Mobile shall not be liable for any loss or expense arising from using data from these websites.
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