Keep your number
It’s easy to move your current mobile number to Lebara Mobile from any of the UK’s major networks including: 02,T-Mobile, Orange, Vodafone, Three and Virgin Mobile.
To move your number when you switch to Lebara Mobile you will need to ask your existing mobile company for a PAC (Porting Authorisation Code) before you cancel your service with them. This is the reference number you will need to give us so that we can transfer your number to Lebara Mobile.
Just follow these simple steps to keep your number:
First phone up the customer services staff at your current mobile phone company and tell them you are switching your provider. Make sure you tell them that you want to take your mobile number with you. Your current supplier may charge you to switch; please confirm this with them.
Next, ask them for a Porting Authorisation Code (PAC).
Then, call us here at Lebara Mobile on 0870 075 5588 (5588 from your Lebara Mobile). Let us know that you want to use your existing mobile number and give us your Porting Authorisation Code (PAC).
It normally takes around five days to get your number from your old supplier and apply it to your Lebara Mobile SIM. Don’t worry, during this time you can still use your Lebara Mobile SIM with the number it had when you first bought it.
As soon as the number you wish to keep is live on your new Lebara Mobile SIM card we will text you to let you know. This number automatically replaces the previous number supplied by us.
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